Q: Can the pieces be displayed outside?
A: The pieces with mirror can be, but not in the direct sun--I recommend a shady area for them. Mirrored pieces that get rained on will show water its unless wiped off immediately. The 3D pieces without mirror are made to be displayed outside and have an extra protection of coating on them. In fact, those are the pieces that are embedded in the rock wall in the entrance sign at Tobin James Cellars
Q: How do I clean the mirrored pieces?
A: All surfaces can be cleaned with water or glass cleaner. I recommend that you use a soft, microfiber cloth. First, with a very wet cloth, wipe down the back, sides and front of the piece to remove dust. Rinse the cloth in ammonia, wring out then clean the mirror.. With a dry soft cloth, polish mirror to clear after a haze forms.
Q: Can I order a custom color?
A: Yes, I will match any color available from Sherwin Williams. Go to www.sherwinwilliams.com and follow the link to their color visualizer, email the color name and number along with your order. There is no extra charge for a customer color.
Q: Will my art piece be ready to hang up when I get it?
A: All pieces except the fairy doors are shipped with wall hanging hardware installed.
Q: Can I pick up my art piece instead of having it shipped?
A: Yes, in some cases your art piece can be picked up at Tobin James or from my workshop in Pollock Pines, CA. If you want more info pickups, contact me through this website, in some cases the price may be lower. Some of the largest size pieces are just too big to ship and can only be picked up.
Q: How is my art piece shipped?
A: Pieces that are 12” or smaller are shipped via USPS. Larger pieces are shipped via UPS. All art pieces are carefully packed with sturdy foam protection and double wall boxes.
Q: What if my piece arrives damaged?
A: This happens very rarely but does occur from time to time. If this is the case with your package, please save all the original packaging, take pictures of the damaged box and/or item, and contact me. I will file a claim with the shipper and have it picked up and either your account will be credited for the full amount or I will replace the damaged piece.
Q: Can I return my art piece?
A: Yes, returns are accepted within 30 days of receipt. Please contact me to initiate the process.
Please contact me by email or in the form below if you still have any questions.